FREQUENTLY ASKED QUESTIONS

 Q: WHAT IS THE BEST WAY TO TAKE CARE OF MY CUTTERS?

A: OUR COOKIE CUTTERS ARE MADE FROM A PLASTIC MATERIAL, AND MUST BE KEPT AWAY FROM HIGH HEATS OR TEMPERATURES TO AVOID MELTING. STORE IN A COOL, DRY AREA AND CLEAN WITH LUKE WARM WATER AND SOAP. NOT DISHWASHER SAFE

 

Q: WHAT IS YOUR CURRENT PROCESSING TIME?

A: 2-3 DAYS, BUT SUBJECT TO CHANGE, DEPENDING ON ORDER VOLUME. 

 

Q: CAN I GET A CUSTOM SHAPE DONE?

A: YES! WE'RE ALWAYS OPEN TO WORKING ON CUSTOM SHAPES/DESIGNS. SEND US AN EMAIL:SHCREATIONSJA@GMAIL.COM, WITH ALL THE DETAILS OF EXACTLY WHAT YOU NEED AND INCLUDE ANY PICS FOR INSPO. PLEASE NOTE YOU HAVE TO KNOW THE SIZE(S) YOU NEED, WHILE WE CAN ASSIST WITH PROVIDING A MOCK WITH MEASUREMENTS BEFORE PRINTING WE DO NOT DETERMINE THE SIZE A CUSTOMER NEEDS FROM PHOTOGRAPHS SENT OR DESCRIPTIONS. 

 

Q: CAN I GET MY ORDER DELIVERED?

A: YES, PLEASE REFER TO THE SHIPPING/DELIVERY INFO HERE

 

Q: WHERE DO I PICKUP?

A: PLEASE REFER TO OUR PICKUP INFO HERE